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 An
effective quality review is critical to
establishing the foundation for a zero
defect - "quality focused" organization.
Purpose:
Rapidly provide a holistic quality
management assessment resulting in
detailed recommendations and associated
benefits. This assessment is critical to
an organization interested in developing
quality improvement initiatives designed
to reduce and eliminate production
defects.
Key Review Elements
Demand Management
- User Involvement / Business
Partnership
- Organization / Roles &
Responsibilities
- Requirements Generation
- Governance
- Prioritization
Supply Management
Quality Strategy
- Release Management
- Test Management
- Configuration Management
- Quality Assurance
Delivery Process
Metrics
Communications
- Rewards and Recognition
- Internal (business and IT)
- External Publications
Approach
Kick-off – review purpose and
scope of assessment; identify
interviewees; establish interview
schedule and obtain baseline materials
(such as: quality metrics, quality
assurance policies and practices, former
quality improvement initiative
documentation, access to defect
depository)
Interviews – conduct
interviews with individuals selected
from the following: IT leadership team,
owners of key IT processes, deliverables
and metrics and, as needed, members of
the business community
Analysis – analyze review
notes and materials; prepare assessment
findings and recommendations
Readout – present detailed
recommendations
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Quality Assessment
Based upon
our years of experience and
knowledge, TRS is
capable of quickly providing
your organization with immediate
and credible actions. These
actions, as outlined in your
Quality Assessment, are useful
in setting organizational goals
and objectives, identifying
critical areas of improvement
and, if necessary, determining a
pathway for IT transformation.
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