IT Transformation is more than a tactical response to improve cost structures. It is a strategic issue that impacts the direction of the business, its ability to respond to changes in the competitive or regulatory environment, and the shape of the internal organization structures and business processes themselves. IT Transformation affects not only the IT organization, changing the roles and responsibilities of technology professionals, it also impact the relationships that they maintain with their business partners.

A strategic IT Transformation program, such as one based on our CDF Framework, has a potential organizational and business partner relations impact that can prove difficult to manage for even the most seasoned IT management team. TRS offers Change Management services during the transformation process. Our proven change management approach, which is based our vast experience in serving clients in a variety of industries, addresses the transitional, communications, organization, governance and behavioral changes associated with an IT Transformation. The objective is to provide a framework that enables you to operate seamlessly with your business partners to realize the true business value of IT investments. Our change management approach can help your organization understand the short-term and long-term impacts of change, acclimate your staff, and realize the benefits of outsourcing more rapidly.

Approach

Our change management approach begins with Portfolio Analysis because a successful holistic IT Transformation begins by choosing the “right” applications, functions and activities to transform. When the Portfolio Analysis is completed, we work closely with management teams in three areas:

• Organizational assessment
• Transition planning
• Communications

Across these three work-streams, we undertake activities such as:

• Conduct organizational readiness assessments
• Identify options for the client organization to fully take advantage of new IT capabilities
• Develop different scenarios to transform work while preserving the core talents and capabilities of the client organization
• Provide best practice communications and rollout support
• Create management scorecards and milestones to track progress and impact 

Our experience has been that careful due diligence in these three areas provides 70% of the benefits associated with improving your IT organization. The remaining 30% of value is captured by addressing two “softer” yet critical aspects of change management: behavioral change and benefits realization.

For instilling behavioral change, we assess the core behaviors across decision making, communications and personnel management that have been embedded within an organization. Using that assessment, we identify practical and executable actions to change those behaviors that can limit the benefits of IT Transformation. We also analyze the impact of these changes to ensure that they do not affect non-transformation-related processes negatively.

Benefits

Utilizing our approach will help you realize the complete value of your organization's transformation. You can address upfront the typical issues related to transforming such as multi-location, multi-cultural project management, culture clashes, organizational resistance, organization structure, etc. Implementation of the change management plan will result in transparent communication with the IT employees that leads to improved productivity.